Parts Co-ordinator/Supervisor

Are you passionate about agricultural machinery and have a knack for coordination and leadership? Join our dynamic team as a Parts Co-ordinator/Supervisor at Kenway and Clark! In this crucial role, you will oversee the day-to-day operations of our branch spare parts department, ensuring seamless coordination to meet sales targets and drive sales growth. You'll be at the forefront of providing exceptional parts interpreting support to both customers and our internal workshop. As a vital member of our parts team, you will play an integral role in the repair, maintenance, and servicing of our valued customers' agricultural machinery and equipment. If you're ready to take on a challenging and rewarding position, we want to hear from you!

About the Role:

As a Parts Co-ordinator/Supervisor, you will play a key role in ensuring the smooth operation of our branch parts department. Your core responsibilities will include:

• Oversee and manage the day-to-day functions of the branch parts department to ensure efficiency and effectiveness.
• Proactively build and maintain strong relationships with our customers and suppliers.
• Leverage your extensive knowledge of machinery parts to provide expert advice and support to customers.
• Accurately interpret customer parts needs, both at the counter and over the phone.
• Maintain branch inventory in alignment with business and customer needs.
• Source and order the necessary parts to meet customer demands.
• Organise and plan work to ensure it meets our high standards and is completed efficiently.
• Work closely with the Service department to ensure seamless operations.

This is a full-time position, working 38 hours per week from Monday to Friday. You will also be required to work overtime on a shared roster for Saturday mornings and perform after-hours call-outs, typically once a month. To respond to after-hours call-outs within a timeframe acceptable to our customers, applicants should reside within approximately a reasonable distance of the dealership.

About You:

You should possess a solid knowledge and passion for the agricultural machinery industry. Your skill set should include a strong customer service focus, with a commitment to providing exceptional service and high-quality products across all communication channels, whether written, phone, or face-to-face. Excellent communication skills are essential, as well as a keen attention to detail.

You should be able to apply your knowledge in a practical, commercial manner and demonstrate a willingness to assist and support team members, fostering a collaborative team environment. Effective time management and organisational skills are crucial, enabling you to accomplish objectives efficiently within given timeframes.

Required Skills & Qualities:

• Experience in a similar role
• Experience managing people
• Team player
• Customer service orientation
• High degree of accuracy and attention to detail
• Proficient in Microsoft Excel
• Current driver’s licence
• Maintain a neat and tidy, well-groomed appearance

Desired Skills, Qualifications & Qualities:

• Pentana-ERAnet experience (advantageous)
• Business and brand awareness – familiarity with our brand and services
• Forklift licence (advantageous)

About the Salary & Benefits:

We value our team members and believe in rewarding hard work and dedication. As the successful applicant, you will enjoy:

• A competitive above-award hourly rate of pay, commensurate with your skills and experience.
• Standard 38-hour work week with penalty rates for overtime.
• Additional allowances for being on call and handling call-outs.
• Rewards for years of service and reaching key milestones.
• Relocation assistance available upon application.

Join us and benefit from a supportive and rewarding work environment that recognises your contributions and offers growth opportunities.

About the business

Kenway & Clark is a progressive locally-owned farm machinery business with locations across NSW and Southern Queensland. Kenway and Clark is committed to fostering a positive and rewarding work environment for our employees. We are passionate about our work and are committed to our people and making a positive impact in the communities we serve.

As our business continues to expand we are looking for energetic and aspirational people to join and enhance our company culture and values.

With over 60 years of industry experience and product knowledge, Kenway & Clark are proud to sell quality products and provide a reliable aftersales service on our customer’s farm machinery and equipment.

If you have the required skills and qualities and are passionate about the agricultural machinery industry, we would love to hear from you!

For a confidential chat or enquiry about this role, please call our HR Manager on (02) 6750 8300 during business hours or email hr@kenwayandclark.com.au

We wish to advise this position is open to persons who have a right to work in Australia only as we are not registered to sponsor visa holders.