Join our team as an Administration & Service Advisor

Are you passionate about providing exceptional service and have a talent for administration and customer support? Join our dynamic team as an Administration & Service Advisor at Kenway & Clark! In this crucial role, you will manage the day-to-day administrative functions of our Gunnedah branch, ensuring efficient processing and superior customer service. You'll play a key role in supporting our Service Manager by handling administrative tasks and maintaining accurate records. As a vital member of our team, you will be at the forefront of providing outstanding service to our valued customers, ensuring their agricultural machinery and equipment are well-maintained and serviced. If you're ready to take on a challenging and rewarding position, we want to hear from you!

About the role:

Reporting to our head office in Moree, you will be the on-the-ground representative for the Kenway & Clark administration team. This fast-paced role demands exceptional multitasking skills and the ability to manage competing priorities effectively. You will communicate seamlessly with a diverse range of individuals, including Kenway & Clark management, customers, technicians, and other team members. Flexibility and a proactive attitude are essential, as you will support the entire dealership staff while ensuring alignment with head office priorities

Specific duties and responsibilities include, but are not limited to:

• Providing administrative support across the branch as directed by Head Office.
• Processing accounts payable and receivable promptly and accurately, following directives from Head Office.
• Answering and redirecting incoming phone calls and assisting customers with enquiries where possible.
• Collaborating with the Service Manager to complete administrative tasks for the Service department, including timely data entry of timecards and repair orders.
• Delivering superior customer service by making regular follow-up calls and service reminders to our customers as directed by the Service Manager.

About you:

To be successful in this busy and dynamic role, you will need to demonstrate:

• Proven experience in a similar administrative role.

• Ability to prioritize tasks amid competing priorities

• Strong multitasking skills and flexibility to switch between tasks seamlessly

• Excellent time-management skills to complete tasks efficiently and effectively.

• Basic accounting knowledge and hands-on experience.

• Proficiency in using Microsoft Excel.

• A high degree of accuracy and attention to detail in your work.

• A pleasant disposition and commitment to providing outstanding customer service.

• Enthusiasm, initiative, and a strong commitment to the role

• A current driver's license.

• Pentana-ERAnet experience (advantageous)

• Business and brand awareness – familiarity with our brand and services

This is a fast-paced position that requires dedication and the ability to thrive in a busy environment. If you are self-motivated and ready for a challenging role, we encourage you to apply.

About the Salary & Benefits:

We value our team members and believe in rewarding hard work and dedication. As the successful applicant, you will enjoy:

• A competitive above-award hourly rate of pay, commensurate with your skills and experience.

• Standard 38-hour work week with penalty rates for overtime.

• Rewards for years of service and reaching key milestones.

Join us and benefit from a supportive and rewarding work environment that recognises your contributions and offers growth opportunities.

About the business

Kenway & Clark is a progressive locally-owned farm machinery business with locations across NSW and Southern Queensland. Kenway and Clark is committed to fostering a positive and rewarding work environment for our employees. We are passionate about our work and are committed to our people and making a positive impact in the communities we serve.

As our business continues to expand we are looking for energetic and aspirational people to join and enhance our company culture and values.

With over 60 years of industry experience and product knowledge, Kenway & Clark are proud to sell quality products and provide a reliable aftersales service on our customer’s farm machinery and equipment.

If you have the required skills and qualities, we would love to hear from you!

For a confidential chat or enquiry about this role, please call our HR team on (02) 6750 8300 during business hours or email hr@kenwayandclark.com.au

We wish to advise this position is open to persons who have a right to work in Australia only as we are not registered to sponsor visa holders.