Service Managers – Moree or Cowra/Young

Experienced Agricultural Service Managers | Case IH Dealership | NSW

Kenway & Clark is a locally owned agricultural machinery dealership with nine branches across NSW and Southern Queensland. For more than 65 years, we’ve supported our customers with quality Case IH machinery and reliable aftersales service.

We currently have two Service Manager opportunities available in NSW, offering different challenges depending on your experience and what you’re looking for next:

• Moree – lead the largest workshop in the Kenway & Clark group

• Cowra & Young – lead Service operations across two branches, strengthening customer relationships and growing our service capability across both regions

Both are hands-on leadership roles with responsibility for workshop performance, customer outcomes and the development of our technicians and apprentices.

We’re interested in experienced Service Managers, Workshop Managers or other proven workshop leaders from agricultural, construction or heavy equipment dealerships.

Service Manager – Moree

Lead our largest workshop. Build a strong team. Deliver quality outcomes.

Our Moree Service Manager is responsible for the day-to-day leadership and performance of the largest workshop in our group.

The position has become available due to an internal transfer and offers the opportunity to take ownership of an established operation within a stable, locally owned business.

Reporting to the Group Service Manager, you’ll lead a busy workshop team and work closely with Parts and Sales to ensure customers receive efficient, professional service while maintaining high standards of safety, quality and productivity.

Key responsibilities include:

• Leading the day-to-day operations of a busy workshop

• Developing, mentoring and supporting technicians and apprentices

• Planning and allocating work to maximise productivity and turnaround times

• Monitoring workshop performance and identifying opportunities to improve efficiency and reduce rework

• Ensuring repairs are accurately scoped, completed to standard and communicated clearly to customers

• Maintaining strong workmanship and quality control standards

• Managing team performance and setting clear expectations

• Maintaining a safe, organised and efficient workshop and yard

• Building strong customer relationships and resolving issues effectively

• Working closely with Parts and Sales to deliver strong customer outcomes

• Driving continuous improvement across workshop systems, processes and performance

Moree Package

• $125,000–$150,000 base salary, with the upper end of the range reserved for candidates with strong, directly relevant experience and demonstrated capability, plus superannuation and a fully maintained company vehicle.

• Superannuation

• Fully maintained company vehicle

• Standard 38-hour working week, with additional hours only as reasonably required

• Ongoing training and professional development

• Relocation assistance may be available for the right candidate

Service Manager – Cowra & Young

Lead Service operations across two branches. Strengthen customer relationships. Grow our service capability.

This role is responsible for our Service operations across Cowra and Young and can be based at either location, with regular travel between both branches.

It’s a hands-on leadership position for someone who is comfortable being involved in the day-to-day running of the workshops while also spending time with customers, supporting our technicians and apprentices and identifying opportunities to grow Service activity across both regions.

Key responsibilities include:

• Leading and supporting the Service teams across Cowra and Young

• Developing technicians and apprentices and building capability within both workshops

• Building and strengthening relationships with customers across both regions

• Proactively identifying opportunities to grow Service activity

• Planning and coordinating workshop and field service work across both locations

• Keeping customers informed and ensuring jobs are followed through from booking to completion and invoicing

• Monitoring productivity, efficiency, job progress and rework

• Ensuring repairs are properly scoped and completed to a high standard

• Maintaining strong workmanship and quality control standards

• Supporting the teams with technical, customer and operational issues

• Setting clear expectations and managing performance where required

• Working closely with Parts, Sales and Branch Management at both locations

• Identifying opportunities to improve workshop systems, processes and ways of working

Cowra & Young Package

• Competitive salary package aligned with experience

• Fully maintained company vehicle

• Laptop and mobile phone

• Ongoing manufacturer and technical training

• Long-term career opportunity within a stable, locally owned business

• Relocation assistance may be available for the right candidate

About You

You’re an experienced workshop leader who understands that successful aftersales service relies on quality workmanship, good communication, strong customer relationships and clear leadership.

You’ll bring:

• Experience leading, supervising or developing workshop teams

• A strong technical background in agricultural machinery, construction equipment, heavy equipment or diesel

• Strong organisational skills and the ability to manage competing priorities

• Commercial awareness, including workshop efficiency, job costing and accurate invoicing

• A commitment to quality workmanship and reducing rework

• Confidence setting expectations and managing performance constructively

• Strong customer communication and relationship-building skills

• A practical, hands-on approach to problem solving

• The ability to work collaboratively with Parts, Sales and other areas of the business

• Confidence using workshop management systems

Experience with Case IH machinery and Pentana or ERAPower would be advantageous, but is not essential.

Why Join Kenway & Clark?

Kenway & Clark is a privately owned agricultural machinery dealership that has been supporting regional communities since 1960.

We offer:

• Genuine leadership roles with the opportunity to influence how our Service departments operate

• The backing of a broader Parts, Sales and Service network across nine branches

• Ongoing training and development

• Long-term career opportunities

• A stable, locally owned business with strong roots in agriculture

• The opportunity to work closely with customers and communities across regional NSW

What We Want to Know

In your application cover letter, tell us:

• Which role you’re interested in – Moree or Cowra/Young

• Why the opportunity interests you

• Your experience leading and developing workshop teams

• An example of improving workshop efficiency, quality or customer outcomes

• How you ensure work is completed to a high standard and communicated clearly to customers

• What you’re looking for in your next role

We’re looking for practical examples and demonstrated experience, not just a list of responsibilities or skills.

Ready to Apply?

Both positions are full-time, permanent roles.

Applicants must have unrestricted Australian working rights.

Click Apply Now, apply via our website, or email Elise at hr@kenwayandclark.com.au for a copy of the Position Description or a confidential discussion about either opportunity.

Only shortlisted applicants will be contacted.