Operations Manager

Job No: KCP9

Location: Tamworth

Closing Date: 31 Dec 2024 AEDT

With over 60 years of industry experience and product knowledge, Kenway & Clark are proud of to sell quality products and provide a reliable aftersales service on our customer’s farm machinery and equipment. To see that this level of service continues we are seeking a highly experienced and motivated Operations Manager for our Tamworth dealership. We are passionate about our work and are committed to making a positive impact in the communities we serve.

About the Position

As the Operations Manager, you will be supported by the CEO and divisional managers on the day-to-day running of the dealership, ensuring the business is meeting its targets and customers agricultural farm machinery needs.

You will also be responsible for maintaining a high level of customer satisfaction and ensuring that all service standards are met.

The successful candidate will have proven operations management experience, or experience in a similar senior management role. They will be a strong communicator and team player, with a passion for working in a fast-paced and dynamic environment.

The candidate will bring:

demonstrated leadership qualities
an ability to motivate and empower staff
an exemplary customer service ethos
excellent relationship building skills
an ability to work well under pressure and manage multiple priorities
proven time management and organisational skills
excellent communication skills across all channels - in person, over the phone and in writing
be community-minded

Core Role Responsibilities:

lead a small team
maintain strong customer relationships
seek new business opportunities
be a positive brand campaigner for Kenway & Clark and our suppliers

Salary & Benefits

The salary for this position is competitive and will be tailored to the candidate's skills and demonstrated experience. Standard inclusions are a company vehicle and phone. Kenway & Clark also offer other benefits with this role including:

a generous annual KPI incentive program
years of service rewards

If you are a motivated and experienced Operations Manager with a passion for agriculture, we encourage you to apply for this exciting opportunity. Join the Kenway & Clark team and make a difference in the lives of farmers and communities across the region.

We wish to advise this position is open to persons who have a right to work in Australia only.

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Questions

What knowledge, skills and experience do you possess that would enable you to successfully manage our dealership?

Effective communication is crucial in the role of an Operations Manager. Describe a time when you had to communicate complex information or changes to a team or stakeholders. How did you ensure understanding and alignment among all parties involved?

What specifically attracted you to our company and the role of Operations Manager, and how do you see yourself contributing to our team and mission?

How do you stay motivated and engaged in your work, particularly in the face of challenges or difficult situations?

Can you provide an example of a challenging situation you faced as an Operations Manager and how you resolved it? How did you handle any conflicts or obstacles that arose during the process?

Describe your experience in managing operations and ensuring efficient workflow in a fast-paced environment. How have you successfully implemented process improvements and optimized resources?